Page 47 - DevelopmentSynergy
P. 47
“It’s the People that Matters”
R ecognizing that it is the people that counts, the civil
servants in Sarawak, across all ranks, have made it their
priority to always be in tune with their customers’ needs
and to provide those needs as best as possible within
available resources. Among other measures, the civil servants had
to gain proiciency and capability in being able to provide a standby
service recovery system if there is a breakdown, and to introduce
mechanisms for monitoring performances and receiving feedback.
The leaders and management in the Sarawak Civil Service
needed to create and sustain an environment where people feel
needed, supported and valued as individuals. An environment where
people can have a sense of pride in their work, where they can feel
that their ideas and suggestions are listened to and that feedback is
given either for implementation or for him/her to improve on.
This environment of openness, transparency and willingness to
share and work together among themselves in turn encourage the
civil servants to be more attentive and responsive to the needs and
concerns of the people that they serve.
DEVELOPMENT SYNERGY 45
R ecognizing that it is the people that counts, the civil
servants in Sarawak, across all ranks, have made it their
priority to always be in tune with their customers’ needs
and to provide those needs as best as possible within
available resources. Among other measures, the civil servants had
to gain proiciency and capability in being able to provide a standby
service recovery system if there is a breakdown, and to introduce
mechanisms for monitoring performances and receiving feedback.
The leaders and management in the Sarawak Civil Service
needed to create and sustain an environment where people feel
needed, supported and valued as individuals. An environment where
people can have a sense of pride in their work, where they can feel
that their ideas and suggestions are listened to and that feedback is
given either for implementation or for him/her to improve on.
This environment of openness, transparency and willingness to
share and work together among themselves in turn encourage the
civil servants to be more attentive and responsive to the needs and
concerns of the people that they serve.
DEVELOPMENT SYNERGY 45
