Page 36 - DevelopmentSynergy
P. 36
‘‘
Quality Management
as Culture of Excellence
(Excerpt of speech of the Chief Minister, YAB Pehin Sri Haji Abdul Taib Mahmud
at the Opening ceremony of 4th International Quality Congress on October 21, 2007)
he Human Resource and Quality unit of the Chief Minister’s
department deserves to be congratulated for the continuous efforts
to upgrade the standard of quality in the civil service. Obviously,
the Unit is conscious of the demand for more people to have good
T and discipline in anticipation of the heavier responsibility in the
work ethic
overall task to intensify and accelerate the pace of development towards the
year 2020 and beyond.
Essentially, the state must remain in the mainstream
of development towards achieving the objectives of
Vision 2020 or attaining the status of a developed nation
by that year 2020, more signiicantly towards the year
2030. Hence, the overriding objective must necessarily
be to sustain good values, which necessitates quality
management to become part of the culture of excellence.
In other words, conscientious efforts must be made to
achieve excellence, which is an endless decree, both in
the public and private sectors.
Indisputably, conscientious efforts must be made to
put things in proper perspective to enable us to take our
rightful place in the global market. For example, we must
realise that development is not just about increasing the
GDP but developing the capacity and capability of the
people, particularly those in the civil service as service providers. Therefore,
right from the beginning of independence, the government realized the ne-
cessity to nurture people to have good work discipline and ethics to manage
the system in the public sector. For this reason and taking cognizance of a
continuous demand for eficiency in service, the government deems it neces-
sary to make quality management as the integral component of development.
Our choice for democracy as the system of government was made out
of the irm belief that it allows us to be creative; it enables us to unite the
dynamic forces for change, which are being appreciated more and more
34 DEVELOPMENT SYNERGY
Quality Management
as Culture of Excellence
(Excerpt of speech of the Chief Minister, YAB Pehin Sri Haji Abdul Taib Mahmud
at the Opening ceremony of 4th International Quality Congress on October 21, 2007)
he Human Resource and Quality unit of the Chief Minister’s
department deserves to be congratulated for the continuous efforts
to upgrade the standard of quality in the civil service. Obviously,
the Unit is conscious of the demand for more people to have good
T and discipline in anticipation of the heavier responsibility in the
work ethic
overall task to intensify and accelerate the pace of development towards the
year 2020 and beyond.
Essentially, the state must remain in the mainstream
of development towards achieving the objectives of
Vision 2020 or attaining the status of a developed nation
by that year 2020, more signiicantly towards the year
2030. Hence, the overriding objective must necessarily
be to sustain good values, which necessitates quality
management to become part of the culture of excellence.
In other words, conscientious efforts must be made to
achieve excellence, which is an endless decree, both in
the public and private sectors.
Indisputably, conscientious efforts must be made to
put things in proper perspective to enable us to take our
rightful place in the global market. For example, we must
realise that development is not just about increasing the
GDP but developing the capacity and capability of the
people, particularly those in the civil service as service providers. Therefore,
right from the beginning of independence, the government realized the ne-
cessity to nurture people to have good work discipline and ethics to manage
the system in the public sector. For this reason and taking cognizance of a
continuous demand for eficiency in service, the government deems it neces-
sary to make quality management as the integral component of development.
Our choice for democracy as the system of government was made out
of the irm belief that it allows us to be creative; it enables us to unite the
dynamic forces for change, which are being appreciated more and more
34 DEVELOPMENT SYNERGY
