Page 37 - DevelopmentSynergy
P. 37
Quality is the cornerstone of the
these days. We have been able to maintain our democracy, which creates the Sarawak Civil Service. Quality initiatives
atmosphere for the people to speak their mind in a more intelligent manner. implemented by the Civil Service, such
They have the freedom, encroachment into the freedom, if any, is very much as Quality Control Circles, Total Quality
restricted by the law, to do so. Management, Balanced Scorecards and
Generally, in whatever we do in development, we must think of the overall Investment in People Standards (IPPs) are
all designed to inculcate a quality mindset
situation in the country. Working in democracy, though easy, some times may take among the civil servants. The civil servants
us to b-line journeys where we get ourselves involved in circular movements, caught are encouraged to lead their families and
in emotional debates on new ideas and hosts of other things. But political freedom communities in adopting quality as a way
is essential especially in modern economy, which is susceptible to market forces, to of life. This quality mindset and practices
enable the private sector to play more active roles in its development. is now being raised several notches higher
when the Sarawak Civil Service started to
make a push towards a Creative, Innovative
Quality service to Cope with Changes and Quality organization.
As we have to adopt a lot of changes into the society, the government
has got to build up, within its own framework for building a nation, the
movement that will be more and more conscious and affective in building
quality in the system. More importantly, the standard of quality must not
be conined within the milieu of the local environment. It must look at
quality within the context of movements in the world.
As the economy becomes more private sectors driven, the impetus
for public sector must necessarily be to make conscientious efforts to
improve eficiency in services in order to stay in line with the demands
of the market vis-à-vis the private sector both at the national and
international levels. In other words, the determining factor for the
public sector must necessarily be the ability to respond to the demands
of the market.
In this connection, the civil service cannot learn quality purely within
the milieu of the environment of the state. It must look at quality within
the context of movements in the world. In other words, change is a major
factor in the search for quality all the time. Responding to customers or more
speciically, to the private sector or the market as a whole is a very complicated
exercise. What was good yesterday is no longer good today and what is good
today can longer be good tomorrow. I do not create the rule but that is how it is.
Customer Orientation in Service
What is obvious now is that if we want to survive and keep better way of
life by participating in the globalize world, we must brace ourselves to do some
DEVELOPMENT SYNERGY 35
these days. We have been able to maintain our democracy, which creates the Sarawak Civil Service. Quality initiatives
atmosphere for the people to speak their mind in a more intelligent manner. implemented by the Civil Service, such
They have the freedom, encroachment into the freedom, if any, is very much as Quality Control Circles, Total Quality
restricted by the law, to do so. Management, Balanced Scorecards and
Generally, in whatever we do in development, we must think of the overall Investment in People Standards (IPPs) are
all designed to inculcate a quality mindset
situation in the country. Working in democracy, though easy, some times may take among the civil servants. The civil servants
us to b-line journeys where we get ourselves involved in circular movements, caught are encouraged to lead their families and
in emotional debates on new ideas and hosts of other things. But political freedom communities in adopting quality as a way
is essential especially in modern economy, which is susceptible to market forces, to of life. This quality mindset and practices
enable the private sector to play more active roles in its development. is now being raised several notches higher
when the Sarawak Civil Service started to
make a push towards a Creative, Innovative
Quality service to Cope with Changes and Quality organization.
As we have to adopt a lot of changes into the society, the government
has got to build up, within its own framework for building a nation, the
movement that will be more and more conscious and affective in building
quality in the system. More importantly, the standard of quality must not
be conined within the milieu of the local environment. It must look at
quality within the context of movements in the world.
As the economy becomes more private sectors driven, the impetus
for public sector must necessarily be to make conscientious efforts to
improve eficiency in services in order to stay in line with the demands
of the market vis-à-vis the private sector both at the national and
international levels. In other words, the determining factor for the
public sector must necessarily be the ability to respond to the demands
of the market.
In this connection, the civil service cannot learn quality purely within
the milieu of the environment of the state. It must look at quality within
the context of movements in the world. In other words, change is a major
factor in the search for quality all the time. Responding to customers or more
speciically, to the private sector or the market as a whole is a very complicated
exercise. What was good yesterday is no longer good today and what is good
today can longer be good tomorrow. I do not create the rule but that is how it is.
Customer Orientation in Service
What is obvious now is that if we want to survive and keep better way of
life by participating in the globalize world, we must brace ourselves to do some
DEVELOPMENT SYNERGY 35
