Page 61 - DevelopmentSynergy

information on the government development policies and programmes
and rules and regulation pertaining to their servcices to enable them to
dessiminate correct information to the people. The people, who meet
the oficers, will also be convinced that there is only one government
and that they can deal with government as one body, they can ask
anybody on any matter. Therefore, heads of departments must ensure
that their service counters will not be manned by oficers, who only
know certain segments of the government development policies and
programs; they will not be able to respond to certain queries from the
people, as their clients.
For a start a government department must consider counter
services as a linkage with the people, who may not be able to ask
the right questions in dealing with us. Therefore, we must try to
ind ways how to make counter services to be armed with proper
information. A good counter service should be able to convince the
people that the civil service has come of age in being able to help in solving
some, if not all their problems.

DEVELOPMENT SYNERGY 59