Page 58 - DevelopmentSynergy
P. 58
‘‘
”Enhancing Communication
with the People”
(Excerpt of Speech of Chief Minister, YAB Pehin Sri Haji Abdul Taib Mahmud during the
Civil Service Day gathering on November 25, 2008 at Stadium Perpaduan Negeri)
I
would like to take this opportunity to commend civil servants, those being
engaged in direct developmental efforts and those, who have been tasked
to develop policies and strategies, for what the state and country have
been able to achieve until now. The success, as depicted in the exhibition,
by and large, is quite impressive. Undeniably, we have been able to transform
the administration of the state from one of status quo administration to that of
development addministration.
Basically, the status quo administration concerns itself with the maintenance
of peace and security and other normal administrative duties, which do not
relate to the social transformation like the development administration. For this
reason, we have been to see the transformation in our vast land surface and even
Getting down to the ground to personally
assess situations and deliver speedy
solutions, developing and strictly observing
Clients’ Charters, making service counters
as pleasant and as friendly as possible,
devising forms that are simple and user-
friendly, setting up hotlines and producing
and disseminating useful information on the
Civil Service, holding “meet-the-customer”
open days such as the series of “Sejiwa
Senada events” held in all the Divisions -
these are just but a few of the ways that the
Sarawak civil servants maintain an open
and welcoming quality. For the Sarawak
Civil Service, openness and accessibility to
the public that they serve, and to each other,
are essential qualities of an organization
that is committed to achieving customer
satisfaction all the time.
56 DEVELOPMENT SYNERGY
”Enhancing Communication
with the People”
(Excerpt of Speech of Chief Minister, YAB Pehin Sri Haji Abdul Taib Mahmud during the
Civil Service Day gathering on November 25, 2008 at Stadium Perpaduan Negeri)
I
would like to take this opportunity to commend civil servants, those being
engaged in direct developmental efforts and those, who have been tasked
to develop policies and strategies, for what the state and country have
been able to achieve until now. The success, as depicted in the exhibition,
by and large, is quite impressive. Undeniably, we have been able to transform
the administration of the state from one of status quo administration to that of
development addministration.
Basically, the status quo administration concerns itself with the maintenance
of peace and security and other normal administrative duties, which do not
relate to the social transformation like the development administration. For this
reason, we have been to see the transformation in our vast land surface and even
Getting down to the ground to personally
assess situations and deliver speedy
solutions, developing and strictly observing
Clients’ Charters, making service counters
as pleasant and as friendly as possible,
devising forms that are simple and user-
friendly, setting up hotlines and producing
and disseminating useful information on the
Civil Service, holding “meet-the-customer”
open days such as the series of “Sejiwa
Senada events” held in all the Divisions -
these are just but a few of the ways that the
Sarawak civil servants maintain an open
and welcoming quality. For the Sarawak
Civil Service, openness and accessibility to
the public that they serve, and to each other,
are essential qualities of an organization
that is committed to achieving customer
satisfaction all the time.
56 DEVELOPMENT SYNERGY
