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Benefits of Centralised Talikhidmat Management
System (CTMS)


End-to-end service with ONE centre

• Your reports are recorded into the system

• Your reports are routed for further action

• Your reports status are monitored
• Every report is referred to with a case number




Types of requests to Talikhidmat:


Unreasonable delays Page 13
Unfair actions or decisions
Lack of public utilities
Abuse of power (corruption)
Misconduct and inefficiency of Public Servants
Failure to enforce regulations / laws
Complaints and suggestions
Requests for information
Calls for services
Dissatisfied with services
Disasters (floods, landslides, haze, etc)

Multi-Channels of Access to Talikhidmat: (State Wide)

1. Telephone (Land Line) 555 999
2. Mobile Phone (H/P 082 555 999
3. Fax 082 555 888
4. Email 555 999 @ sarawaknet.gov.my
5. Log Online www.sarawak.gov.my


E-Government Services at your ingertips 24-7
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