FAQ
General | |
| 1. | How do I get the contact details of Sarawak Government agencies? The contact details of all Sarawak Government agencies are available in this portal under “Directories”. You can search by agency type or name. |
| 2. | Where can I find the Sarawak Cabinet members list? The Sarawak Cabinet members listing is available in this portal under “Sarawak Government - Legislative”. |
| 3. | How do I provide feedback on this Sarawak Government Official Portal? You can fill in the online feedback form available under "Feedback". Our webmaster will reply to your feedback within three working days. |
| 4. | How do I make complaints or provide feedback to Sarawak Government or non-Government organisations? You can reach all Government and non-Government organisations via our online service, Talikhidmat. The Talikhidmat system was initiated by the Sarawak Government to provide an online public channel to log complaints, enquiry and feedback concerning Sarawak public services. The Talikhidmat System is available in this Portal under "Online Services - Talikhidmat". Alternatively you can fill in the feedback forms and our webmaster will redirect the message to Talikhidmat. |
| 5. | How do I join the Sarawak Government Services? You can register yourself with our e-recruitment system. The system also allows you to search for current vacancies any Sarawak Government agencies, apply for jobs. You will also receive invitations to interview via the system. The system is available within this Portal under "Online Services". |
| 6. | Can't find answer for the information that you are looking for? Please fill in the online feedback form for any feedback on this portal or logon to the TALIKHIDMAT l for any complaints, enquiries or feedback conerning the Sarawak Public Services. |
Sarawak ID | |
| 1. | What is Sarawak ID?
Sarawak ID is your single online identity that provides you a simpler, easier and more secure access to Sarawak Government digital services.
Just register once to instantly access multiple available online services without the need to re-register or re-login for different services. |
| 2. | How do I recover my password?
At the login screen, press the "Forgot your Password"
Enter Mykad/Password and Email for verification
An auto generated password will be sent to you through your email
Use the temporary password to login and change your password once you have logged in |
| 3. | How do I recover my Sarawak ID?
At the login screen, press the "Forgot your Sarawak ID"
Enter your MyKad/Password and email for verification
Sarawak ID will be sent to you through your email |
| 4. | How do I activate my account?
At the login screen, press the "Account not activated?"
Enter your MyKad and email for verification
Account activation link will be sent to you through your email
Click the activation link in the email to activate your account |
| 5. | How do I do register a sarawak id account? Before register, please ensure you have a valid email address, and you remember the password to the email. This is important as the email address will be use for operation such as, password reset and important notifications. After that, please find the Register button on Sarawak ID and follow the steps-by-steps process. Please use your full name and MyKad number, as per your MyKad, during the registration.
For a more in depth explanation, please visit the article here. |
| 6. | Why do I need to register Sarawak ID? Sarawak ID enables you to access the online digital services provided by the Sarawak Government as well as participating services via a single ID. |
| 7. | I cannot proceed with Sarawak ID registration, because it say my MyKad number already been used Beforehand, try to remember did you register on Sarawak ID prior this. If you have not register an account before, than probably your full name and MyKad number has been used by other. Please proceed to report the problem to us at SAINS Contact Centre. |
| 8. | How do I recover my Sarawak ID and password if I have forgotten it? If you have forgotten your Sarawak ID, please go to the login page and click Forgot Sarawak ID. After that, you need to key in your MyKad number for MyKad user or Passport number for non-MyKad user and email associated with your registered account. The system will send you a verification email to the email associated with your account. Next, you need to click the verification link and the system will automatically send you the Sarawak ID information.
If you have forgotten your password, please go to the login page and click Forgot Password. After that, you need to key in your MyKad number for MyKad user or Passport number for non-MyKad user and email associated with your registered account. The system will send you a verification email to the email associated with your account. Next, you need to click the verification link and continue to reset your password. If you have forgotten your registered email or passport, please proceed to report the problem to us at SAINS Contact Centre. |
| 9. | I cannot recover my Sarawak ID password, because I cannot access my email. What should I do? Please proceed to report a problem to us at SAINS Contact Centre. |
| 10. | I have forgotten password for eBooking and Sarawak Pay, I cannot proceed to Sarawak ID registration.
To reset your password, you may proceed to the following page respectively: |
| 11. | I did not receive the activation link in my email. Please go to Resend Activation Link on Sarawak ID login page, and follow the steps to resend the account activation link to your email. If you still having problem, you can always try to register again. If you still did not receive the activation link after carry out all methods above, then proceed to report the problem to us at SAINS Contact Centre. |
| 12. | How do I change my email? Please login into your Sarawak ID account and click the Email Account link. |
| 13. | Can I change my Sarawak ID? We regret to inform you that you are not able to change your Sarawak ID. |
| 14. | SarawakID with mobile app Please refer to the manual link |
